Contact Us
Questions about an order, a product, or a return? Email us and a real person will read it and reply.
We reply to every message within one business day, Sunday to Thursday. Messages sent over the weekend are answered on the next business day.
Already placed an order?
Include your order number in your first message. It is in the subject line of your order confirmation email, and it starts with a #. Having it up front means we can look into your order right away instead of writing back to ask for it.
Before you write
These two pages answer most of what people ask us:
- Shipping & Delivery — processing times, delivery times, tracking, and shipping cost.
- Returns & Refunds — the 30-day return window, who pays return shipping, and how refunds are issued.
Something arrived damaged or wrong
Email us with your order number and a photo of the item as it arrived. We will replace it or refund you in full, and we cover the return shipping. You do not need to send anything back before we reply.
About us
Peluma is an independent online store. We do not have a phone line or a walk-in counter — email is the only way to reach us, and it is the way we prefer, because everything stays written down and nothing gets lost.