Refund policy
RETURNS
We have a 30-day return policy. You have 30 days after receiving your
item to request a return.
To be eligible for a return, your item must be in the same condition
that you received it, unused, and in its original packaging. You'll
also need the receipt or proof of purchase.
To start a return, email us at avnerseo@gmail.com with your order
number. We will review your request and, if it is approved, send you
the return address along with full instructions on how to send your
package back.
Items sent back to us without first requesting a return will not be
accepted.
RETURN SHIPPING COSTS
If your item arrives damaged, defective, or is not what you ordered,
we cover the full cost of return shipping and will send you a
replacement or a full refund — your choice.
For returns for any other reason, such as a change of mind or no
longer needing the item, the customer is responsible for return
shipping costs.
ORDER CANCELLATIONS
You can cancel your order for a full refund at any time before it
ships. Once an order has shipped it can no longer be cancelled, but
you may still return it under the policy above.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately
if the item is defective, damaged, or if you receive the wrong item,
so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods
(such as food, flowers, or plants), custom products (such as special
orders or personalized items), and personal care goods (such as
beauty products). We also do not accept returns for hazardous
materials, flammable liquids, or gases. Please get in touch if you
have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item
you have, and once the return is accepted, make a separate purchase
for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into
the European Union, you have the right to cancel or return your order
within 14 days, for any reason and without a justification. As above,
your item must be in the same condition that you received it, unused,
and in its original packaging. You'll also need the receipt or proof
of purchase.
REFUNDS
We will notify you once we've received and inspected your return, and
let you know if the refund was approved or not. If approved, you'll
be automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your
return, please contact us at avnerseo@gmail.com.